Variable | |
---|---|
T1 | Benevolence |
a1-a5 | The items of “Benevolence” (eg. My doctor will do whateverit takes to provide me all the care I need.) |
T2 | Technical competence |
b1-b5 | The items of “Technical competence” (eg. My doctor’smedical skills are not as good as they should be.) |
S1 | Clinical behavior |
c1-c15 | The items of “Clinical behavior” (eg. Making you feelyou had time during consultations.) |
S2 | Continuity and cooperation |
d1-d3 | The items of “Continuity and cooperation” (eg. Knowingwhat s/he had done or told you during previous contacts.) |
S3 | Organization of care |
e1-e5 | The items of “Organization of care” (eg. Getting anappointment to suit you.) |