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Table 7 The variables of the structural equation model

From: Effect of trust in primary care physicians on patient satisfaction: a cross-sectional study among patients with hypertension in rural China

Variable

T1

Benevolence

a1-a5

The items of “Benevolence” (eg. My doctor will do whateverit takes to provide me all the care I need.)

T2

Technical competence

b1-b5

The items of “Technical competence” (eg. My doctor’smedical skills are not as good as they should be.)

S1

Clinical behavior

c1-c15

The items of “Clinical behavior” (eg. Making you feelyou had time during consultations.)

S2

Continuity and cooperation

d1-d3

The items of “Continuity and cooperation” (eg. Knowingwhat s/he had done or told you during previous contacts.)

S3

Organization of care

e1-e5

The items of “Organization of care” (eg. Getting anappointment to suit you.)