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T1
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Benevolence
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a1-a5
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The items of “Benevolence” (eg. My doctor will do whateverit takes to provide me all the care I need.)
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T2
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Technical competence
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b1-b5
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The items of “Technical competence” (eg. My doctor’smedical skills are not as good as they should be.)
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S1
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Clinical behavior
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c1-c15
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The items of “Clinical behavior” (eg. Making you feelyou had time during consultations.)
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S2
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Continuity and cooperation
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d1-d3
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The items of “Continuity and cooperation” (eg. Knowingwhat s/he had done or told you during previous contacts.)
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S3
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Organization of care
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e1-e5
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The items of “Organization of care” (eg. Getting anappointment to suit you.)
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