| Component | ||
---|---|---|---|
1 | 2 | 3 | |
1. Making you feel you had time during consultations | 0.68 | Â | Â |
2. Interest in your personal situation | 0.77 | Â | Â |
3. Making it easy for you to tell him or her about your problems | 0.75 | Â | Â |
4. Involving you in decisions about your medical care | 0.63 | Â | Â |
5. Listening to you | 0.77 | Â | Â |
6. Keeping your records and data confidential | 0.67 | Â | Â |
7. Quick relief of your symptoms | 0.71 | Â | Â |
8. Helping you to feel well so that you can perform your normal daily activities | 0.74 | Â | Â |
9. Thoroughness | 0.73 | Â | Â |
10. Physical examination | 0.73 | Â | Â |
11. Offering you services for preventing diseases | 0.64 | Â | Â |
12. Explaining the purpose of tests and treatments | 0.68 | Â | Â |
13. Telling you what you wanted to know about your symptoms and/or illness | 0.71 | Â | Â |
14. Help in dealing with emotional problems related to your health status | 0.62 | Â | Â |
15. Helping you understand the importance of following his or her advice | 0.64 | Â | Â |
16. Knowing what s/he had done or told you during previous contacts | Â | 0.83 | Â |
17. Preparing you for what to expect from a specialist or hospital care | Â | 0.80 | Â |
18. The helpfulness of staff (other than the doctor) | Â | 0.51 | Â |
19. Getting an appointment to suit you | Â | Â | 0.63 |
20. Getting through to the practice on the phone | Â | Â | 0.60 |
21. Introducing you to other doctors in time or arranging a referral to the best hospital, if necessary | Â | Â | 0.76 |
22. Waiting time in the waiting room | Â | Â | 0.59 |
23. Providing quick services for urgent health problems | Â | Â | 0.78 |
Variation % | 53.23 | 5.74 | 4.64 |