Table 2 Statements and factor loadings
# | Â | Factor 1 | Factor 2 | Factor 3 |
|---|---|---|---|---|
Patient preferences | ||||
1 | Being treated with dignity and respect | –1 | 3 | 3 |
2 | Taking into account my wishes and preferences | –1 | –1 | 0 |
3 | Taking into account the influence that the treatment can have on my life | 1 | 1 | –1 |
4 | Being supported to achieve my treatment goals | 1 | 1 | −2 |
Physical comfort | ||||
5 | Giving attention to my physical comfort (such as the management of pain, shortness of breath) | 2 | 2 | 0 |
6 | Clean and comfortable (waiting) rooms | –2 | 0 | −1 |
7 | Sufficient privacy in the treatment room(s) and at the counter | −1 | 0 | 0 |
Coordination of care | ||||
8 | That everyone is well informed; only having to tell my story once | 0 | −2 | 3 |
9 | Well attuned care among the practitioners involved | 2 | 2 | 0 |
10 | A contact person who knows everything about my illness and care | 3 | − 3 | 0 |
11 | Being able to easily contact someone with questions | 1 | 2 | 1 |
Continuity of care | ||||
12 | Being well informed about where to go and why when referred to another care provider (specialist/dietician/physiotherapist) | 2 | 0 | 2 |
13 | With a referral, all my information is passed on correctly | 1 | 0 | 1 |
14 | Advice (such as on medication) from different practitioners (medical specialists and family doctor) is well attuned | 2 | 2 | 1 |
Emotional support | ||||
15 | Emotional support | −3 | 1 | −1 |
16 | Paying attention to possible feelings of fear, gloom, and anxiety | −2 | 1 | −2 |
17 | Paying attention to the impact of my health on my private life (family, relatives, work, social life) | −3 | −1 | −2 |
Access to care | ||||
18 | Not having problems going from my home to my family doctor and back again | 0 | −2 | 2 |
19 | Free, available care and medication (without extra payment) | −2 | −1 | 2 |
20 | Easily and quickly scheduling an appointment | 0 | 1 | 2 |
21 | Not having to wait long before it is my turn at an appointment | −1 | −2 | 0 |
Information and education | ||||
22 | Being well informed | 3 | 0 | −1 |
23 | A good explanation for all the information I receive | 0 | 0 | 1 |
24 | Easy access to my own data (lab results, medication overview, referrals) | 1 | −1 | −1 |
25 | Being able to ask all the questions I want | 0 | 3 | 1 |
Family and friends | ||||
26 | Involving relatives in my treatment | −2 | −2 | −3 |
27 | Giving attention to care and support provided by family members | 0 | −3 | −2 |
28 | Giving attention to possible questions or needs from my family members | −1 | −1 | −3 |