Table 3 Overview of specific health- professional items and items assessing overall quality
Items assessing specific health-related aspects | |
 1: | Collects information about location |
 2: | Asks to speak to the patient when caller has briefly described the situation |
 3: | Identifies and acts appropriately on signs that could be critical or life-threatening for the patient (signs of problems according to the ABCDE criteria) |
 4: | Identifies and uncovers problems, including symptoms and their development |
 5: | Identifies and states the purpose of the patient’s call |
 6: | Prioritises the presented problems and symptoms appropriately |
 7: | Asks (as a minimum) all essential questions concerning the problem(s) and symptom(s) to gain the information required for optimal triage |
 8: | Asks the relevant questions concerning previous medical history and medications |
 9: | Gives relevant advice on self-care |
 10: | Gives relevant advice on safety netting |
 11: | Selects optimal triage decision |
Items assessing overall quality: | |
 22: | How would you assess the overall health-professional quality? |
 23: | How would you assess the overall patient safety? |
 24: | How would you assess the overall efficiency? |