Process evaluation of a cluster randomised intervention in Swedish primary care: using care managers in collaborative care to improve care quality for patients with depression

Table 2 Issues experienced by care managers and how they were handled

Problems identified by the care managers in the initial phase	How the problems were handled by the facilitators
Feeling insecure in the care manager role.	Frequent proactive telephone contacts and visits when needed.
Feeling insecure in the care manager role.	Easy access to facilitators in between scheduled meetings.
Feeling insecure regarding the care manager method and what was expected of them as care managers.	More proactive telephone contacts and visits when needed.
	Repeated information and support regarding the method, e.g. how to conduct follow-up telephone contacts with the patients and how to use the self-assessment scale.
Feeling insecure about meeting the first patient.	Supporting the care manager by preparing her/him before the first patient meeting by discussing any uncertainties and questions.
Feeling insecure about meeting the first patient.	Facilitators meeting the first patient together with the care manager.

ISSN: 2731-4553