Table 1 GPs’ attitudes towards patients with poorly controlled type 2 diabetes mellitus

Confidence vs. pressure through orientation on laboratory parameters

GPs see it as their medical responsibility to achieve targets which instil a sense of security, but also pressure.

Low self-efficacy and feelings of resignation

GPs believe their efforts are in vain and see their role as being undermined.

Lack of understanding and devaluation of the patient

GPs blame the “non-compliance” of the patients and experience care as a series of conflicts.

Establishment of a fixed role structure

The expert GP on the one hand, the ignorant patient on the other.

Showing solidarity with the patient

GPs appreciate a doctor-patient relationship in terms of partnership.