Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study

Table 3 Likelihood (OR) of dissatisfaction with different contact types according to patient-related factors

	Telephone consultations		Clinic consultations		Home visits
	Crude OR (95% CI) n = 1,321^a	Adjusted OR (95% CI) n= 698^a	Crude OR (95% CI) n = 1,397^a	Adjusted OR (95% CI) n = 1,158^a	Crude OR (95% CI) n = 1,637^a	Adjusted OR (95% CI) n = 1,394^a
Residence
Rural area (ref)	1	1	1	1	1	1
Urban area	1.58 (1.10–2.27)	1.65 (1.09–2.50) ^b	1.16 (0.87–1.53)	1.09 (0.73–1.64)^b	1.46 (0.92–2.30)	1.42 (0.81–2.50)^b
General self-perceived health
Good health (ref)	1	1	1	1	1	1
Poor health	3.22 (2.13–4.88)	3.35 (1.78–6.31) ^c	1.35 (0.85–2.14)	1.76 (1.02–3.04) ^c	2.16 (1.36–3.42)	2.45 (1.33–4.50) ^c
Self-reported chronic disease
No chronic disease (ref)	1	1	1	1	1	1
Chronic disease^f	2.26 (1.67–3.07)	1.31 (0.81–2.01)^d	0.88 (0.60–1.29)	0.78 (0.47–1.30)^d	1.28 (0.85–1.94)	1.35 (0.74–2.46)^d
Employment status
Self-supporting (ref)	1	1	1	1	1	1
Pensioners and retirees	1.07 (0.57–1.99)	0.75 (0.34–1.67)^e	0.51(0.25-1.07)	1.25 (0.47–3.34)^e	0.51 (0.29–0.90)	0.60 (0.29–1.24)^e
Not self-supporting	2.27 (1.50–3.44)	1.02 (0.59–1.76)^e	1.37 (0.82–2.03)	1.53 (0.93–2.52)^e	1.64 (1.08–2.49)	1.07 (0.57–2.00)^e

Statistically significant estimates are shown in bold
^aThe lowest amount of observations in the models
^bAdjusted for patient’s gender, age, general self-perceived health, self-reported chronic disease, employment status and GP-assessed severity of contact. Including patient-perceived waiting time in the model did not affect the results, and the variable was not retained in the adjusted model
^cAdjusted for patient’s gender, age, residence, self-reported chronic disease, patient-perceived waiting time and GP-assessed severity of contact. Including employment status in the model did not affect the results, and the variable was not retained in the adjusted model
^dAdjusted for patient’s gender, age, residence, general self-perceived health and GP-assessed severity of contact. Including employment status and patient-perceived waiting time in the model did not affect the results, and the variables were not retained in the adjusted model
^eAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease and GP-assessed severity of contact. Including patient-perceived waiting time in the model did not affect the results, and the variable was not retained in the adjusted model
^fSee Additional file 1

ISSN: 2731-4553