Table 3 Characteristics of the participants (N = 14)
From: A qualitative study of employees’ opinions on establishing a generic call-centre
Characteristics | N |
|---|---|
Employed at | |
OOH-GP | 7 |
Safety-alarm services | 7 |
Gender | |
Female | 9 |
Male | 5 |
Education | |
Vocational health education | 6 |
Registered nurse/ welfare nurse | 5 |
General practitioner | 3 |
Role | |
Leader (with personnel responsibilities) | 3 |
Professional leader/Professional Developer/management responsible | 3 |
Employee | 8 |
Experience from current employment | |
0–3 years | 2 |
Over 3 years | 12 |
Employment form | |
Part time | 7 |
Full time | 7 |
Working hours | |
Day time only | 4 |
Rotation | 10 |