Variable | Patient dissatisfaction n (%) | Patient satisfaction/neutral n (%) | P value |
---|---|---|---|
Sex (n = 902) | <0.01* | ||
Male | 74 (13.5%) | 476 (86.5%) | |
Female | 74 (21.0%) | 278 (79.9%) | |
Level of education (n = 902) | 0.22 | ||
Low | 49 (19.6%) | 201 (80.4%) | |
Medium | 40 (14.1%) | 244 (85.9%) | |
High | 59 (16.0%) | 309 (84.0%) | |
Duration of the diagnostic pathway (n = 902) | <0.001* | ||
Unknown | 54 (13.3%) | 352 (86.7%) | |
< 2 years | 28 (12.1%) | 204 (87.9%) | |
≥ 2 years | 66 (25.0%) | 198 (75.0%) | |
Communication with the general practitioner (n = 77) | <0.001* | ||
Negative | 40 (69.0%) | 18 (31.0%) | |
Neutral/positive | 2 (10.5%) | 17 (89.5%) | |
Communication with the neurologist (n = 78) | <0.01* | ||
Negative | 41 (62.1%) | 25 (37.9%) | |
Neutral/positive | 1 (8.3%) | 11 (91.7%) | |
Number of healthcare providers involved (n = 902)a | <0.001* | ||
0 | 43 (8.2%) | 484 (91.8%) | |
1 | 52 (21.3%) | 192 (78.7%) | |
2 | 31 (34.8%) | 58 (65.2%) | |
≥ 3 | 22 (52.4%) | 20 (47.6%) | |
Second opinion (n = 856)b | <0.001* | ||
No/not mentioned | 93 (12.5%) | 650 (87.5%) | |
Yes, on the patient’s initiative | 29 (45.3%) | 35 (54.7%) | |
Yes, on the healthcare provider’s initiative | 12 (24.5%) | 37 (75.5%) | |
Experienced delay (n = 902) | <0.001* | ||
No delay | 15 (3.2%) | 454 (96.8%) | |
Not (clearly) mentioned | 9 (6.8%) | 124 (93.2%) | |
Yes, caused by the patient | 2 (2.6%) | 74 (97.4%) | |
Yes, caused by a healthcare provider | 111 (61.0%) | 71 (39.0%) | |
Yes, unknown who caused it | 11 (26.2%) | 31 (73.8%) |