Table 1 Description of key stakeholder groups

General Practitioner

GPs are medical practitioners who provide primary, comprehensive and continuing care to patients and their families within the community. General practice is a medical speciality. Entry to the speciality may be achieved by admission to Fellowship of the Royal Australian College of General Practice [22].

Practice Manager

PMs perform all or some of the practice management tasks in a healthcare setting [23].

Practice Nurse

PNs are registered or enrolled nurses who are employed by, or whose services are otherwise retained, by a general practice [24].

Lifestyle Advisor

LAs (health coaches) perform a relatively new care extender role helping patients gain the knowledge, skills, tools and confidence to become active participants in their own care so that they can reach their self-identified health goals [25]. LAs were fitness professionals provided with additional training in the Health Change Australia approach [26].

Intervention Participant (patient)

Ps were those patients who responded to the recall and participated in the intervention.