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Table 5 Trend of the various aspects of the Europep questionnaire from 2009 to 2012, corrected for patient age, gender, chronic illness, consultfrequency and practice type

From: Patient experiences with family medicine: a longitudinal study after the Dutch health care reforms in 2006

What is your opinion of the GP and/or general practice over the last 12 months with respect to:

 

Aspect/item

Score in 2009 %

bèta

p

 

Composite GP score, n = 2713 GPs for each item

84.8

.096

.0000

1

making you feel you had time during consultations?

87.6

.085

.0001

2

interest in your personal situation?

83.3

.060

.0078

3

making it easy for you to tell him or her about your problems?

87.5

.080

.0004

4

involving you in decisions about your medical care?

84.9

.081

.0003

5

listening to you

91.4

.067

.0029

6

keeping your records and data confidential?

93.3

.078

.0005

7

quick relief of your symptoms

76.5

.069

.0020

8

helping you to feel well so that you can perform your normal daily activities?

81.0

.107

.0001

9

thoroughness

85.9

.105

.0001

10

physical examination of you?

87.6

.078

.0005

11

offering you services for preventing diseases?

79.3

.054

.0127

12

explaining the purpose of tests & treatments (screening, health checks?

87.0

.082

.0003

13

telling you what you wanted to know about your symptoms and/or illness?

87.7

.081

.0003

14

helping you deal with emotional problems related to your health status?

80.0

.058

.0098

15

helping you understand the importance of following his or her advice?

83.5

.061

.0063

16

knowing what he or she had done or told you during contacts?

81.0

.076

.0007

17

preparing you for what to expect from specialist or hospital care?

75.6

.142

.0001

 

Composite practice score, n = 1527 practices for each item

67.8

.097

.0039

18

the helpfulness of the staff (other than doctor) to you?

82.7

.106

.0025

19

getting an appointment to suit you?

74.6

.079

.0206

20

getting through to the practice on the telephone?

61.0

.081

.0220

21

being able to talk to the general practitioner on the telephone?

58.6

.041

.2403

22

Waiting time in the waiting room?

48.3

.062

.0670

23

Providing quick services for urgent health problems?

81.8

.114

.0010