What is your opinion of the GP and/or general practice over the last 12 months with respect to: | ||||
---|---|---|---|---|
Aspect/item | Score in 2009 % | bèta | p | |
Composite GP score, n = 2713 GPs for each item | 84.8 | .096 | .0000 | |
1 | making you feel you had time during consultations? | 87.6 | .085 | .0001 |
2 | interest in your personal situation? | 83.3 | .060 | .0078 |
3 | making it easy for you to tell him or her about your problems? | 87.5 | .080 | .0004 |
4 | involving you in decisions about your medical care? | 84.9 | .081 | .0003 |
5 | listening to you | 91.4 | .067 | .0029 |
6 | keeping your records and data confidential? | 93.3 | .078 | .0005 |
7 | quick relief of your symptoms | 76.5 | .069 | .0020 |
8 | helping you to feel well so that you can perform your normal daily activities? | 81.0 | .107 | .0001 |
9 | thoroughness | 85.9 | .105 | .0001 |
10 | physical examination of you? | 87.6 | .078 | .0005 |
11 | offering you services for preventing diseases? | 79.3 | .054 | .0127 |
12 | explaining the purpose of tests & treatments (screening, health checks? | 87.0 | .082 | .0003 |
13 | telling you what you wanted to know about your symptoms and/or illness? | 87.7 | .081 | .0003 |
14 | helping you deal with emotional problems related to your health status? | 80.0 | .058 | .0098 |
15 | helping you understand the importance of following his or her advice? | 83.5 | .061 | .0063 |
16 | knowing what he or she had done or told you during contacts? | 81.0 | .076 | .0007 |
17 | preparing you for what to expect from specialist or hospital care? | 75.6 | .142 | .0001 |
Composite practice score, n = 1527 practices for each item | 67.8 | .097 | .0039 | |
18 | the helpfulness of the staff (other than doctor) to you? | 82.7 | .106 | .0025 |
19 | getting an appointment to suit you? | 74.6 | .079 | .0206 |
20 | getting through to the practice on the telephone? | 61.0 | .081 | .0220 |
21 | being able to talk to the general practitioner on the telephone? | 58.6 | .041 | .2403 |
22 | Waiting time in the waiting room? | 48.3 | .062 | .0670 |
23 | Providing quick services for urgent health problems? | 81.8 | .114 | .0010 |