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Table 3 Co-Operative Risk Reduction Strategy

From: An analytic observational study on complaints management in the general practice out of hours care setting: who complains, why, and what can we do about it?

• Specialist General Practice Training became a condition of Co Operative membership

• All late “red eye” shift doctors required to attend quarterly CME meetings on selected topics/problem case reviews

• Regular Patient Satisfaction Surveys conducted and reflected back to Co-Operative members in detail

• Increased frequency of emergency skills training (BLS/AED)

• Risk Management Seminars conducted on site for members

• Improved induction training and support of GP Registrars

• GP Registrar appointed to Co-Operative Medical Committee

• Individual doctors, where felt appropriate by Medical Committee requested and required to attend Regional CME Tutor for CME

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BMC Primary Care

ISSN: 2731-4553

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