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Table 2 Content of Complaints

From: An analytic observational study on complaints management in the general practice out of hours care setting: who complains, why, and what can we do about it?

Concerns regarding clinical care

55 % n = 69

Cost

46 % n = 58

Communication

42 % n = 53

Process of care

15 % n = 19

Other

7 % n = 9