Measure | Item | N | Negative % | Positive % |
---|---|---|---|---|
Client Satisfaction Questionnaire | How would you rate the quality of the service you have received?a | 75 | 17.3 | 82.7 |
Did you get the kind of service you wanted?b | 75 | 30.7 | 69.3 | |
To what extent has our program met your needs?c | 75 | 50.7 | 49.3 | |
If a friend were in need of similar help, would you recommend our program to him/her?b | 75 | 10.7 | 89.3 | |
How satisfied are you with the amount of help you received?d | 75 | 24.0 | 76.0 | |
Have the services you received helped you to deal more effectively with your problems?e | 75 | 32.0 | 68.0 | |
In an overall, general sense, how satisfied are you with the service you received?d | 75 | 22.7 | 77.3 | |
If you were to seek help again, would you come back to our program?b | 75 | 21.3 | 78.7 | |
Community Link Evaluation | Did your referrer give you enough information about the service?b | 75 | 30.7 | 69.3 |
Did the GPCMWH give you enough information about the service?b | 74 | 2.7 | 97.3 | |
Did the GPCMHW understand the kind of support you wanted?b | 73 | 12.3 | 87.7 | |
Did the GPCMHW suggest any services?f | 72 | 0.0 | 100 | |
If yes, did the services the GPCMHW suggested match your interests?b | 68 | 7.6 | 92.4 | |
Did you make use of the services?f | 71 | 42.3 | 57.7 | |
If yes, are you still going?f | 35 | 40 | 60 | |
If yes, were they relevant to your problem(s)?b | 34 | 14.7 | 85.3 | |
If yes, did they help with your problem(s)?b | 34 | 17.6 | 82.4 | |
Did you receive a telephone call from the GPCMHW 2–3 weeks after you last contact with them?f | 65 | 4.6 | 95.4 | |
If yes, was it useful to hear from the GPCMHW?b | 60 | 13.3 | 86.7 | |
Was the amount of support given by the GPCMHW about right?b | 71 | 12.7 | 87.3 | |
Was the amount of contact you had with the GPCMHW about right?b | 72 | 12.5 | 87.5 | |
Overall, do you feel better than you did before you saw the GPCMHWb | 71 | 28.2 | 71.8 | |
Would you use the service again?b | 67 | 10.4 | 89.6 |