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Table 3 Percentages of the possible routes through the process.

From: Call-duration and triage decisions in out of hours cooperatives with and without the use of an expert system

 

Tilburg

Groningen

 

Oct 2002

Oct 2002

% nurse consultation of practitioner during triage

21% (171/818*)

4% (16/488*)

Triage decisions:

  

   % handled by assistant

49%

39%

   % handled by practitioner:

  

telephone advice GP

6%

13%

consultation

37%

35%

home visit

8%

14%

% handled by practitioner after authorization

1% (3/313*)

---

% telephone advice by practitioner resulting in a consultation at the office or home visit

33% (5/15*)

31% (175/517)

  1. * As registration in Groningen and/or Tilburg was incomplete on some days during the registration week, only the days on which data collection was flawless were included in the analyses.