Table 4

Desire for easier access to healthcare-

"It's unfair, because they should make medical care free for anybody who comes into the country whether they have papers or no papers" (2)

Irritation at lack of continuity of care-

I don't wanna move, move, move, move... but it's happened like that. ...The new GP no understand my problem (10)

Preference for the use of the same interpreter in each consultation-

"I have a connection with her and that makes me feel safer to have only one" (6)

How to change attitudes-

"The government should take time to enlighten people about why people come to this country... The reason is very important. Because nobody wakes up one day and says I'm fed up of living in my own country" (11)

Trying to fight discrimination with limited English-

When I try and complain ... [the receptionist] said go and complain and she give it me HSN [NHS] telephone number ... it's my English, of course nobody is gonna be listen my complaint. ... I was upset and I went home... [that was the] end [of] my complaint."(5)

Unease at doctors who fob off concerns-

"They don't really accept it, they just reject it. Without just saying something they say no it's not a problem, it's not like that." (4)

Preference for doctors that listen-

"He listens to me and he tries to find out the background of my illness. ... He tried to find out whether the illness was because the situation I found myself in." (11)

Preference for advice over medication-

"When ... doctor gives you advice about the small things ... you feel like he care. But here it's more Paracetemol, for ear or throat, which is not right." (5)