Table 2 (Number in brackets denotes interview number)

Difficulties registering with a GP:

"The GP... says that I should go and get my letter from the home office before they should treat me, so I don't have GP" (2)

Difficulties making appointments due to language:

"We didn't have telephone. But... reception say you don't come, you have to call. We can't speak on phone. If you see on the face it's easier" (5)

Refused access to GP when refused asylum-

"I've received a letter saying that since you have been refused that we can not help you any more" (9)

Refusal of interpreter by the GP-

"They said that we provide you interpreter in hospital but in GP we cannot provide you interpreter" (9)

Poor continuity of care-

"Wood Green one is very nice... My Hendon [GP] was very, very, very good... [Then] I moved to Cranbourne; after I move again, I come [back to] Hendon; I come back my old GP." (10)

Experience of not having one doctor even at one practice-

"I didn't know the real GP because they used to tell me this is your GP sometimes they find another person, sometimes you see another one (7)

Perceived stigma and discrimination-

"I heard [a worker at a hospital] talking over the phone... [He said], " [I'm] playing a game and [I'm] just using story to claim asylum ... as [a] mentally ill [patient]."(3)

"Being an asylum seeker ... you feel people look at you as if you're not a human being [but] you're something different" (11)

"As soon as she [nurse] realised we were refugees she started not listening to us and treated us differently" (9)