Factor | Number (%) of prime importance* | Subfactor | Number (%) of prime importance | Number (%) of subsequent mentions |
---|---|---|---|---|
Relational factors | 157 (39%) | Good communication | 60 (15%) | 100 (25%) |
Trust in GP | 41 (10%) | 89 (22%) | ||
Long term relationship | 22 (6%) | 48 (12%) | ||
Gives me time | 21 (6%) | 40 (10%) | ||
Friendly manner of GP | 9 (2%) | 20 (5%) | ||
Gender of GP | 4 (1%) | 12 (3%) | ||
Informational factors | 77 (19%) | Knows my past medical history | 77 (19%) | 103 (26%) |
Access factors | 75 (19%) | Able to make appointment | 38 (10%) | 55 (14%) |
Location of surgery | 21 (6%) | 39 (10%) | ||
Convenient hours for work | 16 (4%) | 30 (7.5%) | ||
Quality/service factors | 50 (12.5%) | Quality service | 17 (4%) | 33 (8%) |
Keeps up to date | 11 (3%) | 15 (4%) | ||
Thorough examination/diagnosis | 8 (2%) | 16 (4%) | ||
Modern facilities | 7 (2%) | 13 (3%) | ||
Cost | 7 (2%) | 19 (5%) | ||
Others | 10 (2.5%) | 20 (5%) | ||
Don't know | 31 (8%) | 31 (8%) |