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Figure 2 | BMC Family Practice

Figure 2

From: Nurse telephone triage in out-of-hours GP practice: determinants of independent advice and return consultation

Figure 2

Variability in the percentage of calls dealt with by nurse telephone advice alone (NTAA rate) among eight nurses working in a Dutch GP cooperative. NTAA rates (dots) and their 95% confidence limits (lines) for each of eight nurses. The upper lines indicate the unadjusted NTAA rates for each nurse, whereas the bottom lines indicate the rates adjusted for age, time of contact, and number and type of presented problems. Note that the adjustment brings the rates closer to the overall mean (27.5%, dotted vertical line). The numbers in the boxes represent the nurse identification numbers.

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BMC Primary Care

ISSN: 2731-4553

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