Table 2 The variety of styles adopted by practice visitors
From: Developing a facilitation model to promote organisational development in primary care practices
Practice Visitor as: | Assessor | Expert/Educator | Facilitator | Interpreter |
|---|---|---|---|---|
Whose role is: | External assessment against standards. | Knowledge and skill transfer. | Consensus building to achieve group view. | Helping practice teams decide what and how they would like to improve. |
Based upon: | Historical competence. | Best practice. | A template for process. | Practice based issues. |
Controlling: | Outcome. | Outcome and process. | Process. | Neither outcome nor process, simply participation. |
Theoretical basis: | Systems. | Systems and organisational development. | Organisational development. | Complexity. |
Examples: | Accreditation systems. | Outreach project to set up systems for chronic disease management. | Maturity Matrix. | Action research. |