From: Improving access for patients – a practice manager questionnaire
Appointment System | Practices | Percentage |
---|---|---|
Open surgeries (alone or 1 system used among others) | 9/56 | 16.1% |
Open surgeries (exclusive with no pre-booking at all) | 2/56 | 3.6% |
Some form of pre-booking | 54/56 | 96.4% |
Pre-booked | 50/56 | 89.3% |
Pre-booked with some emergency slots | 46/56 | 82.1% |
Pre-booked with some appointments reserved for 48 hours | 33/56 | 58.9% |
Telephone consultations | 48/56 | 85.7% |
Telephone triage | 28/56 | 50.0% |
Nurses involved in telephone triage | 14/28 | 50.0% |
Extras (Patients who needed to, or who requested to, be seen when routine appointment slots were all occupied) | 47/56 | 83.9% |
Extras given a specific time to be seen | 33/47 | 70.2% |
Extras advised to wait their turn | 17/47 | 36.1% |
Nurses involved in seeing extras | 20/47 | 41.9% |