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Table 1 Summary of RECEPTS methods, setting and data collected

From: Receptionist rECognition and rEferral of PaTients with Stroke (RECEPTS) study - protocol of a mixed methods study

Setting

Method

Data collected

UoB (telephone call to General Practice)

Unannounced simulated patient telephone call

Receptionists response to stroke symptoms

UoB (telephone call to General Practice)

Voice recording

Record the General Practice out-of-hours message

General Practice

Questionnaire (anonymous)

Receptionist demographic data.

Receptionist knowledge and planned response to stroke and a variety of other symptoms

General Practice

Focus Groups

Receptionist views on their role in the triage of patients and their views on training for receptionists

General Practice

Interviews

The views of other Primary Care staff on the role, skills and potential of reception staff

  1. UoB, University of Birmingham.