UoB (telephone call to General Practice)
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Unannounced simulated patient telephone call
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Receptionists response to stroke symptoms
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UoB (telephone call to General Practice)
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Voice recording
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Record the General Practice out-of-hours message
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General Practice
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Questionnaire (anonymous)
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Receptionist demographic data.
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Receptionist knowledge and planned response to stroke and a variety of other symptoms
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General Practice
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Focus Groups
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Receptionist views on their role in the triage of patients and their views on training for receptionists
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General Practice
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Interviews
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The views of other Primary Care staff on the role, skills and potential of reception staff
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