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Table 4 Criteria listed in the code map

From: Perceptions of quality in primary health care: perspectives of patients and professionals based on focus group discussions

Dimensions/Criteria

How addressed during discussion

APPROPRIATENESS

 

Competency/skill

Professional training

 

Continuous medical education

 

Competency in PHC practice/services

 

Gate-keeping

Comprehensiveness

Preventative services

 

Long-term care for chronic condition

 

Provisiond of other non-medical services (social services)

 

Holistic approach

Coordination/continuity

Usual source of care (first contact with new health problems, care for the majority of health problems)

 

Long-term follow-up

 

Patient record continuity

 

Referral process between PHC and specialist

Professional decision making procedure

Use of evidence based practice guidelines

 

Involvement of patients

Timeliness

Classification of cases by urgent needs

Effectiveness

Improving of health status

 

Minimalisation of unnecessary visit

 

Provision of care is adapted to practice setting and enviroment

Safety

Information safety

 

Reporting critical incidents

 

Infection control

 

Care without mistakes

Practice management

Medical equipment

 

Non-medical eqiupment

 

Quality management tools

ACCESSIBILITY - EQUITY

 

Geographical access

Access via telecommunication tools

 

Access in time (office hours, length of one visit)

Availibility in time; staff

Appointment system

 

Waiting time

DIMENSIONS/CRITERIA

How addressed during discussion

ACCESSIBILITY - EQUITY

 

Availibility in time; staff

Capacity of human resources in the practices

 

Home visits

Equity

Financial constrains

 

Provision services to people in different age groups

 

Provision services to people at risk of social exclusion

 

Provision services to disabled people

PATIENT CENTEREDNESS

 

Communication skills

Patient/family education with reference to adherence

Interpersonal attributes

Kindness of staff

Privacy/confidentiality

Privacy of the visit

 

Privacy of patient information

Acceptability

Comfort of the waiting room, conditions of the premises

Community oriented health care

Community based programs