Dimensions/Criteria | How addressed during discussion |
---|---|
APPROPRIATENESS | Â |
Competency/skill | Professional training |
 | Continuous medical education |
 | Competency in PHC practice/services |
 | Gate-keeping |
Comprehensiveness | Preventative services |
 | Long-term care for chronic condition |
 | Provisiond of other non-medical services (social services) |
 | Holistic approach |
Coordination/continuity | Usual source of care (first contact with new health problems, care for the majority of health problems) |
 | Long-term follow-up |
 | Patient record continuity |
 | Referral process between PHC and specialist |
Professional decision making procedure | Use of evidence based practice guidelines |
 | Involvement of patients |
Timeliness | Classification of cases by urgent needs |
Effectiveness | Improving of health status |
 | Minimalisation of unnecessary visit |
 | Provision of care is adapted to practice setting and enviroment |
Safety | Information safety |
 | Reporting critical incidents |
 | Infection control |
 | Care without mistakes |
Practice management | Medical equipment |
 | Non-medical eqiupment |
 | Quality management tools |
ACCESSIBILITY - EQUITY | Â |
Geographical access | Access via telecommunication tools |
 | Access in time (office hours, length of one visit) |
Availibility in time; staff | Appointment system |
 | Waiting time |
DIMENSIONS/CRITERIA | How addressed during discussion |
ACCESSIBILITY - EQUITY | Â |
Availibility in time; staff | Capacity of human resources in the practices |
 | Home visits |
Equity | Financial constrains |
 | Provision services to people in different age groups |
 | Provision services to people at risk of social exclusion |
 | Provision services to disabled people |
PATIENT CENTEREDNESS | Â |
Communication skills | Patient/family education with reference to adherence |
Interpersonal attributes | Kindness of staff |
Privacy/confidentiality | Privacy of the visit |
 | Privacy of patient information |
Acceptability | Comfort of the waiting room, conditions of the premises |
Community oriented health care | Community based programs |