Table 4 Telephone calls 1 from patients with chronic disease 2 and from other patients according to reason for encounter 3
From: Chronic-disease patients and their use of out-of-hours primary health care: a cross-sectional study
|  | Heart disease (N = 156) | Lung disease (N = 627) | Diabetes (N = 607) | Psychiatric disease (N = 219) | Cancer (N = 597) | 2+ diagnoses (N = 403) | Remaining population (N = 3,557) | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
New health problem (n (%)) | n = 120 (76.9) | n = 455 (72.6) | n = 451 (74.3) | n = 147 (67.1) | n = 458 (76.7) | n = 293 (72.7) | n = 3,143 (88.4) | |||||||
Telephone cons. | 44 | (36.7) | 207 | (45.5) | 199 | (44.0) | 84 | (57.1) | 209 | (45.6) | 128 | (43.7) | 1,663 | (52.9) |
Referral to OOH face-to-face encounter | 53 | (44.2) | 199 | (43.7) | 196 | (43.5) | 49 | (33.3) | 208 | (45.4) | 129 | (44.0) | 1,223 | (38.9) |
Referral to hospital/ED | 16 | (13.3) | 23 | (5.1) | 30 | (6.7) | 5 | (3.4) | 21 | (4.6) | 20 | (6.8) | 92 | (2.9) |
Other 4 | 7 | (5.8) | 26 | (5.7) | 26 | (5.8) | 9 | (6.1) | 20 | (4.4) | 16 | (5.5) | 165 | (5.3) |
Total | 120 | (100.0) | 455 | (100.0) | 451 | (100.0) | 147 | (100.0) | 458 | (100.0) | 293 | (100.0) | 3,143 | (100.0) |
Exacerbation of a chronic disease (n (%)) | n = 36 (22.5) | n = 172 (27.4) | n = 138 (25.7) | n = 72 (32.9) | n = 139 (23.3) | n = 110 (27.3) | n = 414 (11.6) | |||||||
Telephone cons. | 15 | (41.7) | 59 | (34.3) | 71 | (45.5) | 42 | (58.3) | 55 | (39.6) | 44 | (40.0) | 222 | (53.6) |
Referral to OOH face-to-face encounter | 18 | (49.9) | 104 | (60.4) | 76 | (47.7) | 24 | (33.3) | 74 | (53.2) | 59 | (53.6) | 169 | (40.8) |
Referral to hospital/ED | 1 | (2.8) | 7 | (4.1) | 3 | (1.9) | 3 | (4.2) | 6 | (4.3) | 2 | (1.8) | 10 | (2.4) |
Other5 | 2 | (5.6) | 2 | (1.2) | 6 | (3.9) | 3 | (4.2) | 4 | (2.9) | 5 | (4.6) | 13 | (3.1) |
Total | 36 | 100.0 | 172 | (100.0) | 156 | (100.0 | 72 | (100.0) | 139 | (100.0 | 110 | (100.0) | 414 | (100.0) |