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Table 2 Preference scores and ranking order for the 58 preference statements for the four age groups

From: Do patient and practice characteristics confound age-group differences in preferences for general practice care? A quantitative study

 

1. Patients 0–30 years

2. Patients 30–51 years

3. Patients 51–75 years

4. Patients 75 years and older

Preference statements

% Very important

Rank order

% Very important

Rank order

% Very important

Rank order

% Very important

Rank order

Good expertise of GP

68.9

2

74.0

1

73.6

1

67.8

1

HCP does not give conflicting information*

59.2 4

5

60.3 4

4

58.5 4

4

48.3 1 2 3

2

Good cooperation between OHCP and GP*

56.1 4

7

56.4 4

5

58.0 4

3

44.9 1 2 3

3

GP gives understandable explanation regarding results

55.1 4

6

53.1 4

6

54.1 4

5

44.9 1 2 3

4

GP takes me seriously**

64.0 3 4

3

60.4 3 4

3

51.6 1 2 4

6

43.2 1 2 3

5

Privacy in examination room**

69.9 4

1

66.7 4

2

64.8 4

2

47.1 1 2 3

6

GP must give information on side-effects medicine**

26.2 2 3 4

30

34.4 1 4

30

37.3 1

20

44.2 1 2

7

OHCP redirects in time**

54.5 4

9

53.0 4

7

54.1 4

7

38.8 1 2 3

8

GP listens carefully**

55.1 3 4

4

50.5 3 4

8

41.1 1 2 4

10

32.7 1 2 3

9

GP must give information regarding different treatments

43.3

13

42.9

10

44.5 4

8

34.6 3

10

OHCP must have good expertise

40.9

18

42.2

15

43.1 4

13

34.3 3

11

Good diagnosis of assistant

39.9

17

45.7

12

44.2

12

39.1

12

Good accessibility of practice

46.6 3

15

39.8

18

39.3 1

15

38.8

13

Treatment should reduce problems

33.0

21

30.9 3

29

36.8 2

16

30.7

14

GP gives understandable explanation**

42.8 3 4

14

40.2 4

13

35.8 1

14

28.8 1 2

15

GP needs to tell me what I want to know**

50.2 3 4

10

43.6 4

9

42.0 1 4

9

32.4 1 2 3

16

Helpful staff

33.6

19

33.5

17

30.3

17

26.2

17

GP Practice must be clean**

40.1 2 4

20

31.5 1

24

35.6 4

18

26.2 1 3

18

Quick consult with own GP

21.9 3

33

27.1

32

28.7 1

27

26.1

19

OHCP must take me seriously**

39.2 3 4

16

35.2 3 4

16

29.1 1 2 4

19

19.8 1 2 3

20

GP has attention for personal situation

31.5

32

33.3 4

27

30.6

31

25.0 2

21

OHCP must give understandable explanation

28.6 4

22

25.8

28

23.5

29

19.0 1

22

Possibility to call AHGPC*

16.3 2 3 4

39

22.8 1 3

38

30.4 1 2

34

27.7 1

23

Consultation within 24 hours**

30.0 3

24

36.2 3 4

22

43.7 1 2 4

11

27.1 2 3

24

Good assistance on telephone

24.4

23

25.0 4

26

22.8

38

18.4 2

25

Respect of GP for patient**

54.4 2 3 4

8

43.1 1 3 4

11

30.2 1 2 4

24

22.6 1 2 3

26

GP is prepared to talk regarding mistakes*

24.4 2 3

29

32.0 1

23

35.4 1

22

30.9

27

GP must motivate advice

22.1

34

21.6

34

24.1

35

23.5

28

Good cooperation GP and OHCP

21.6

37

23.9 3

36

27.5

30

23.8

29

Privacy at desk

25.2

38

27.3

40

29.1

40

29.3

30

GP must help me find my way in health care**

17.3 3 4

45

19.0 3 4

42

25.7 1 2

38

25.9 1 2

31

Respect of assistant**

44.2 2 3 4

11

32.9 1 3 4

20

26.8 1 2

31

20.9 1 2

32

OHCP listens carefully

25.5 4

27

23.2 4

33

22.1

36

15.7 1 2

33

Respect of HCP for patient **

42.1 3 4

12

37.1 3 4

14

28.1 1 2 4

23

16.3 1 2 3

34

GP must have sufficient time for patient**

29.1 4

24

28.0 4

25

23.3

28

17.6 1 2

35

GP attention for emotional causes of health problems

31.5

25

35.4 4

19

34.6 4

21

25.6 2 3

36

GP must help prevent disease

18.4

49

17.7 3

43

22.2 2

43

17.1

37

GP gives room for participation in decision-making**

28.3 2

28

35.7 1 4

21

32.3 4

25

22.9 2 3

38

Enough practice information available *

17.0 3

35

21.0

31

24.2 1 4

33

17.4 3

39

OHCP has information on disease history

19.6

44

18.7

47

22.2

46

17.4

40

GP pays attention to emotional problems*

15.9 2 3

43

22.0 1

35

23.2 1

37

17.6

41

OHCP must spend sufficient time

20.1 4

31

18.1 4

39

16.4

41

10.8 1 2

42

OHCP wants to talk regarding mistakes *

18.9

43

24.0 4

37

24.2 4

39

15.8 2 3

43

OHCP must help prevent disease**

17.4

47

15.1 3

50

23.3 2 4

47

14.8 3

44

OHCP must motivate advice **

17.7 4

36

15.9 3 4

44

22.2 2 4

42

8.5 1 2 3

45

GP must redirect when I think it is necessary *

18.4 3

51

18.3 3

48

24.2 1 2

50

23.3

46

OHCP gives room participation in decision making*

18.1

40

22.3 4

41

21.0 4

44

12.5 2 3

47

Assistant must spend enough time

16.3 4

42

14.0

45

14.6

49

9.7 1

48

Good (fast) contact on telephone **

12.0 3 4

54

13.0 3 4

49

22.5 1 2

48

22.3 1 2

49

Enough seating in general practice

9.3

53

8.1

51

8.4

52

6.8

50

Quick access to consultation *

11.7 3

48

17.4

43

18.7 1

25

13.1

51

OHCP must pay attention to emotional problems**

12.2 3

52

12.0 3

53

18.3 1 2 4

50

9.6 3

52

Direct contact with GP

12.8

55

12.5

56

15.3

54

15.1

53

Information on health problems available in practice

14.1 4

50

11.3

54

13.1

53

8.00 1

54

Helped within 15 minutes after the agreed time**

17.3 2 3 4

46

12.3 14

52

9.5 1

55

7.3 1 2

55

Favourable practice hours

5.7

56

7.2

55

6.6

56

8.0

56

GP prescribes medicine when I think it is necessary

8.8

58

6.9

58

9.4

57

9.2

57

Possibility to go to AHGPC

7.1

57

6.9

57

7.8

58

8.6

58

  1. OHCP = the Other Health Care Provider within the general practice.
  2. AHGPC = After Hours General Practitioner Clinic.
  3. * = p < 0.05; ** = p < 0.01.