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Table 1 Staff of the practice at the time of the case study: their roles and characteristics

From: Healthcare improvement as planned system change or complex responsive processes? a longitudinal case study in general practice

 

Role

Age

Gender

Length of service

P1

Partner

>=40

male

>10 yrs

P2

Partner

>=40

male

>10 yrs

P3

Partner

>=40

female

>10 yrs

A1

Associate

>=40

female

>10 yrs

A2

Associate

>=40

female

>10 yrs

A3

Associate

>=40

female

5-10 yrs

R

Registrar

<40

female

< 5 yrs

BM

Business Manager

>=40

male

< 5 yrs

PN1

Practice Nurse

>=40

female

5-10 yrs

PN2

Practice Nurse

>=40

female

< 5 yrs

OM

Office Manager

>=40

female

< 5 yrs

R1

Receptionist

<40

female

< 5 yrs

R2

Receptionist

<40

female

< 5 yrs

R3

Receptionist

<40

male

< 5 yrs

R4

Receptionist

<40

female

< 5 yrs