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Table 1 Staff of the practice at the time of the case study: their roles and characteristics

From: Healthcare improvement as planned system change or complex responsive processes? a longitudinal case study in general practice

  Role Age Gender Length of service
P1 Partner >=40 male >10 yrs
P2 Partner >=40 male >10 yrs
P3 Partner >=40 female >10 yrs
A1 Associate >=40 female >10 yrs
A2 Associate >=40 female >10 yrs
A3 Associate >=40 female 5-10 yrs
R Registrar <40 female < 5 yrs
BM Business Manager >=40 male < 5 yrs
PN1 Practice Nurse >=40 female 5-10 yrs
PN2 Practice Nurse >=40 female < 5 yrs
OM Office Manager >=40 female < 5 yrs
R1 Receptionist <40 female < 5 yrs
R2 Receptionist <40 female < 5 yrs
R3 Receptionist <40 male < 5 yrs
R4 Receptionist <40 female < 5 yrs