Table 2 Themes & sub-themes

Satisfaction with practice nurses: “they are first class”

a) Being valued: “She listened to me and treated me like a person”

b) Developing relationships: “You build up a rapport with them”

Confidence with practice nurses: “she knows what she’s doing”

a) Appreciating practice nurses’ knowledge: “They explain things and that sort of puts me at ease”

b) Appropriate referral : “I know she’d get the doctor”

Confusion with the practice nurse role: “when you say a practice nurse, I’m a little bit unsure what you mean”

Appreciation of Practice Nurse accessibility: “It makes it a lot easier for me”

a) Being readily available "I don't have to wait around"

b) Affordable care: So easy on my funds