Table 2 Frequency distributions for GPAQ doctor communication items
Item | Number | Number of valid responses | Very good | Good | Satisfactory | Poor | Very poor | Does not apply | |
|---|---|---|---|---|---|---|---|---|---|
missing or spoilt | |||||||||
% | % | % | % | % | % | % | |||
How good was the GP at: | |||||||||
Q1 Putting you at ease? | 328 | (4.5) | 6930 | 79.6 | 16.3 | 3.5 | 0.2 | 0.1 | 0.2 |
Q2 Being polite and considerate? | 332 | (4.6) | 6926 | 85.4 | 12.3 | 1.9 | 0.2 | 0.0 | 0.1 |
Q3 Listening to you? | 341 | (4.7) | 6917 | 82.4 | 14.6 | 2.5 | 0.3 | 0.1 | 0.1 |
Q4 Giving you enough time? | 345 | (4.8) | 6913 | 76.0 | 18.6 | 4.5 | 0.6 | 0.1 | 0.2 |
Q5 Assessing your medical condition? | 356 | (4.9) | 6902 | 74.5 | 19.1 | 4.8 | 0.4 | 0.1 | 1.1 |
Q6 Explaining your condition and treatment? | 351 | (4.8) | 6907 | 72.3 | 20.4 | 4.8 | 0.4 | 0.1 | 2.0 |
Q7 Involving you in decisions about your care? | 399 | (5.5) | 6859 | 69.2 | 20.8 | 5.5 | 0.3 | 0.1 | 4.0 |
Q8 Providing or arranging treatment for you? | 439 | (6.0) | 6819 | 73.4 | 16.8 | 3.9 | 0.3 | 0.2 | 5.4 |
Yes, definitely % | Yes, to some extent% | No, not at all% | Don’t know / can’t say% | ||||||
Q9 Did you have confidence that the GP is honest and trustworthy? | 362 | (5.0%) | 6896 | 94.0 | 5.0 | 0.3 | 0.7 | ||
Q10 Did you have confidence that the doctor will keep your information confidential? | 391 | (5.4%) | 6867 | 95.2 | 3.2 | 0.1 | 1.5 | ||
Yes% | No% | ||||||||
Q11 Would you be completely happy to see this GP again? | 886 | (12.2.%) | 6372 | 99.1 | 0.9 | ||||