Table 2 Skill set for a dementia case manager in primary care
From: Designing a complex intervention for dementia case management in primary care
Attribute/skill | Desirable or Essential |
|---|---|
Hold a relevant qualification for their discipline | E |
Basic IT skills, knowledge of local IT systems and experience in recording information electronically | E |
Interpretation of medical and nursing records | E |
Communication skills, particularly with difficult topics (diagnosis itself, prognosis, BPSD, continence, anxiety) | E |
Person-centred (respects autonomy), non-judgemental attitudes and values | E |
Awareness of confidentiality, family dynamics, adult safeguarding, sensitivity of financial issues, taboos (e.g. continence) | E |
Skilled in maintaining dialogues, shared decision-making, interagency communication, ability to seek agreements on data sharing | E |
Experience in decision making, risk assessment, prioritisation | E |
Verbal and written communication skills, ability to negotiate, able to create relationships and respect boundaries | E |
Openness to learning, prepared to develop skills | E |
Good at managing tensions and contradictory demands, good time and stress management skills | E |
Already working in local NHS or adult services | D (could be a returner etc) |
Knowledge of local dementia and older people’s & carers’ services | D |
Capable of system-building, networking and increasing efficiency within services | D |
Skills in empowering PWD & carers to identify and solve problems | D |
Able to vary involvement according to PWD’s and carers’ needs | D |