| Telephone contact (n = 130) | Nursing services -at the casualty clinic(n = 139) | Doctor services -at the casualty clinic (n = 164) | Organization-at the casualty clinic(n = 171) | Global satisfaction(n = 197) | |||||
---|---|---|---|---|---|---|---|---|---|---|
 | B | Signifi-cance | B | Signifi-cance | B | Signifi-cance | B | Signifi-cance | B | Signifi-cance |
Female (reference: male) | 1.97 | 0.59 | 3.00 | 0.41 | 3.75 | 0.29 | -1.78 | 0.72 | -0.14 | 0.34 |
Age | 0.08 | 0.51 | 0.15 | 0.23 | 0.07 | 0.57 | 0.36 | 0.02 | 0.01 | 0.19 |
Health status | -2.30 | 0.10 | -1.18 | 0.45 | -1.44 | 0.35 | -4.42 | 0.04 | -0.13 | 0.03 |
Education (reference: primary school) | Â | Â | Â | Â | Â | Â | Â | Â | Â | Â |
Secondary school | 1.21 | 0.80 | 1.98 | 0.65 | -2.35 | 0.58 | 2.39 | 0.68 | 0.03 | 0.86 |
University college/university (1-4 years) | 5.51 | 0.20 | 3.86 | 0.38 | 0.93 | 0.83 | 4.48 | 0.45 | 0.34 | 0.07 |
University college/university (4 years or more) | 4.11 | 0.46 | 6.85 | 0.20 | -5.78 | 0.28 | -0.15 | 0.98 | 0.10 | 0.65 |
Marital status (reference: married) | Â | Â | Â | Â | Â | Â | Â | Â | Â | Â |
Cohabitant | -1.88 | 0.63 | 1.61 | 0.70 | -0.82 | 0.84 | 1.36 | 0.80 | -0.08 | 0.62 |
Living alone | 2.47 | 0.53 | 4.93 | 0.24 | -0.19 | 0.96 | -2.40 | 0.67 | -0.04 | 0.81 |
Number of times in contact with the out-of-hours service two last years (reference: 1 time) | Â | Â | Â | Â | Â | Â | Â | Â | Â | Â |
2 times | 2.26 | 0.60 | 3.28 | 0.45 | 0.20 | 0.96 | 3.15 | 0.58 | 0.18 | 0.29 |
3-5 times | 3.06 | 0.46 | 1.72 | 0.69 | -3.90 | 0.34 | -5.31 | 0.34 | 0.07 | 0.69 |
6-10 times | 0.16 | 0.98 | 4.67 | 0.45 | -2.41 | 0.69 | 6.36 | 0.44 | 0.04 | 0.87 |
More than 10 times | 5.12 | 0.45 | 9.49 | 0.17 | 4.38 | 0.55 | 2.30 | 0.82 | 0.43 | 0.18 |
Extent of urgency (reference: very serious) | Â | Â | Â | Â | Â | Â | Â | Â | Â | Â |
Serious | -5.68 | 0.17 | -4.38 | 0.32 | -4.21 | 0.35 | -9.24 | 0.14 | -0.13 | 0.49 |
Less serious | -4.41 | 0.34 | -8.42 | 0.10 | -2.28 | 0.65 | -11.75 | 0.09 | -0.27 | 0.20 |
Uncertain about seriousness | -0.08 | 0.99 | 0.20 | 0.97 | -1.48 | 0.79 | -0.05 | 1.00 | 0.10 | 0.66 |
Respondent group (reference: patients) | Â | Â | Â | Â | Â | Â | Â | Â | Â | Â |
Cares of children under the age of 16 | -1.11 | 0.77 | -7.11 | 0.07 | -2.40 | 0.55 | -1.66 | 0.76 | -0.17 | 0.32 |
Cares of patients aged 16 or older | -5.13 | 0.36 | -5.39 | 0.43 | -5.21 | 0.46 | -11.05 | 0.27 | -0.23 | 0.37 |