Skip to main content

Table 3 Multivariate linear regression models: association between background variables and the five dependent variables

From: The association between demographic factors, user reported experiences and user satisfaction: results from three casualty clinics in Norway

 

Telephone contact (n = 130)

Nursing services -at the casualty clinic(n = 139)

Doctor services -at the casualty clinic (n = 164)

Organization-at the casualty clinic(n = 171)

Global satisfaction(n = 197)

 

B

Signifi-cance

B

Signifi-cance

B

Signifi-cance

B

Signifi-cance

B

Signifi-cance

Female (reference: male)

1.97

0.59

3.00

0.41

3.75

0.29

-1.78

0.72

-0.14

0.34

Age

0.08

0.51

0.15

0.23

0.07

0.57

0.36

0.02

0.01

0.19

Health status

-2.30

0.10

-1.18

0.45

-1.44

0.35

-4.42

0.04

-0.13

0.03

Education (reference: primary school)

          

Secondary school

1.21

0.80

1.98

0.65

-2.35

0.58

2.39

0.68

0.03

0.86

University college/university (1-4 years)

5.51

0.20

3.86

0.38

0.93

0.83

4.48

0.45

0.34

0.07

University college/university (4 years or more)

4.11

0.46

6.85

0.20

-5.78

0.28

-0.15

0.98

0.10

0.65

Marital status (reference: married)

          

Cohabitant

-1.88

0.63

1.61

0.70

-0.82

0.84

1.36

0.80

-0.08

0.62

Living alone

2.47

0.53

4.93

0.24

-0.19

0.96

-2.40

0.67

-0.04

0.81

Number of times in contact with the out-of-hours service two last years (reference: 1 time)

          

2 times

2.26

0.60

3.28

0.45

0.20

0.96

3.15

0.58

0.18

0.29

3-5 times

3.06

0.46

1.72

0.69

-3.90

0.34

-5.31

0.34

0.07

0.69

6-10 times

0.16

0.98

4.67

0.45

-2.41

0.69

6.36

0.44

0.04

0.87

More than 10 times

5.12

0.45

9.49

0.17

4.38

0.55

2.30

0.82

0.43

0.18

Extent of urgency (reference: very serious)

          

Serious

-5.68

0.17

-4.38

0.32

-4.21

0.35

-9.24

0.14

-0.13

0.49

Less serious

-4.41

0.34

-8.42

0.10

-2.28

0.65

-11.75

0.09

-0.27

0.20

Uncertain about seriousness

-0.08

0.99

0.20

0.97

-1.48

0.79

-0.05

1.00

0.10

0.66

Respondent group (reference: patients)

          

Cares of children under the age of 16

-1.11

0.77

-7.11

0.07

-2.40

0.55

-1.66

0.76

-0.17

0.32

Cares of patients aged 16 or older

-5.13

0.36

-5.39

0.43

-5.21

0.46

-11.05

0.27

-0.23

0.37

  1. Explained variance (R2 ): Telephone contact (0.077), Nursing services(0.086), Doctor services (0.056), Organization (0.114) and Global satisfaction (0.084).