Table 6 Summary of patient- and practice-level interactions, from multilevel regressions on all respondents.
Patient characteristic | Not White | White | Under 45 yrs (18-44) | 45 yrs plus | Not working Full-time | Working full-time | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Practice population1 | 20% White | 80% White | 20% White | 80% White | 20% < 45 | 80% < 45 | 20% < 45 | 80% < 45 | 20% FT | 80% FT | 20% FT | 80% FT | |
Q2: Satisfied with getting through on the phone | % Satisfied | 72.7%3 | 87.4% | 76.6% | 89.4% | 85.2% | 89.1% | 89.8% | 92.6% | 92.4% | 88.2% | 89.8% | 84.5% |
| Â | Effects2 | White patient: 1.076*** % Population White: 1.337*** Interaction: 0.955*** | Patient aged under 45: 0.912*** % Population aged <45: 1.072*** Interaction: 0.946*** | Patient working FT: 0.831*** % Population working FT: 0.932*** Interaction: 1.003 ns | |||||||||
Q4: Able to get appointment same day or next 2 days | % Satisfied | 77.9% | 85.8% | 80.4% | 87.6% | 85.0% | 85.1% | 89.5% | 89.5% | 90.9% | 88.5% | 85.2% | 81.6% |
| Â | Effects | White patient: 1.013** % Population White: 1.175** Interaction: 0.976*** | Patient aged under 45: 0.893*** % Population aged <45: 1.000 ns Interaction: 0.971*** | Patient working FT: 0.772*** % Population working FT: 0.963** Interaction: 0.988 ns | |||||||||
Q6: Able to get appointment >2 days in advance | % Satisfied | 64.4% | 76.4% | 67.4% | 78.6% | 72.5% | 76.5% | 80.2% | 83.4% | 83.0% | 79.8% | 76.6% | 72.6% |
| Â | Effects | White patient: 1.056*** % Population White: 1.196*** Interaction: 0.946 ns | Patient aged under 45: 0.907*** % Population aged <45: 1.042 * Interaction: 0.995 ns | Patient working FT: 0.826*** % Population working FT: 0.969 ns Interaction: 1.001 ns | |||||||||
Q8: Able to get appointment with particular GP | % Satisfied | 75.7% | 83.3% | 83.0% | 88.6% | 82.9% | 84.1% | 90.0% | 90.7% | 90.5% | 89.4% | 85.3% | 83.8% |
| Â | Effects | White patient: 1.129*** % Population White: 1.153*** Interaction: 0.952** | Patient aged under 45: 0.841*** % Population aged <45: 1.016 ns Interaction: 1.011 ns | Patient working FT: 0.816*** % Population working FT: 0.984 ns Interaction: 0.971*** | |||||||||
Q9: Satisfied with hours GP surgery open | % Satisfied | 72.9% | 79.9% | 75.9% | 82.4% | 75.2% | 79.8% | 83.5% | 86.9% | 88.0% | 86.5% | 75.9% | 73.2% |
| Â | Effects | White patient: 1.043*** % Population White: 1.125*** Interaction: 0.989* | Patient aged under 45: 0.908*** % Population aged <45: 1.052*** Interaction: 0.904*** | Patient working FT: 0.654*** % Population working FT: 0.981 ** Interaction: 0.992 ns | |||||||||