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Table 4 Associations between predictors and patient satisfaction and experience, multilevel regression on working respondents only.

From: Patient experience of access to primary care: identification of predictors in a national patient survey

  

Access domains

  

Q2

Q4

Q6

Q8

Q9

  

Satisfied with getting through on the phone

Able to get appointment same day or next 2 days

Able to get appointment >2 days in advance

Able to get appointment with particular GP

Satisfied with hours GP surgery open

Number of cases in regressions

757,687

451,016

337,432

333,649

757,067

Number of practices in regressions

8,038

8,037

8,038

8,037

8,038

Patient level predictors

Standardised Odds Ratios

Gender

Male

-

-

-

-

-

 

Female

***0.951

**1.032

***0.857

***1.047

***0.897

Age group

18 - 34

-

-

-

-

-

 

35 - 54

***1.114

***1.044

***1.057

***1.255

***1.044

 

55 - 74

***1.169

***1.184

***1.177

***1.523

***1.034

 

75+

***1.508

*1.273

***1.731

***2.240

*1.188

Number of appointments (in last 12 months)

0 - 3

-

-

-

-

-

 

4 - 6

***0.914

***1.167

***1.212

***1.290

***0.871

 

7+

***0.921

***1.403

***1.374

***1.467

***0.960

Parent or legal guardian of any children under 16 currently living in household

No

-

-

-

-

-

 

Yes

***0.944

***1.201

***0.962

***0.902

1.008

Employment status

Full-time paid work

-

-

-

-

-

 

Part-time paid work

***1.137

***1.261

***1.133

***1.206

***1.430

Travel time to work

Less than 10 min

-

-

-

-

-

 

10-30 minutes

*0.978

***0.923

***0.952

**0.954

***0.901

 

31 minutes - 1 hour

***0.912

***0.831

***0.888

***0.885

***0.644

 

More than 1 hour

***0.813

***0.732

***0.785

***0.750

***0.492

 

Live on site

0.958

***0.879

***0.879

0.948

***0.870

Typical working hours†

Weekday office hrs

-

-

-

-

-

 

Weekday mornings

***1.139

***1.221

***1.076

1.037

***1.885

 

Weekday evenings or afternoons

***1.148

***1.243

*1.049

0.983

***1.899

 

Other work pattern

***1.074

***1.118

1.020

1.014

***1.555

 

Working hours vary

***1.065

***1.085

0.998

0.998

***1.454

Can take time away from work to visit GP

No

-

-

-

-

-

 

Yes

***1.984

***2.047

***1.877

***1.874

***3.209

Ethnicity

White British

-

-

-

-

-

 

Other white

***0.851

***0.905

***0.882

***0.837

***0.858

 

Black

***0.894

**1.097

***0.896

***0.726

***1.169

 

Asian

***0.708

***0.865

***0.723

***0.669

***0.739

 

Other

***0.778

0.966

***0.832

***0.739

***0.906

 

Rural

*1.033

*0.960

*1.005

**1.023

**0.968

Practice level predictors

Standardised Odds Ratios

Practice list size

***0.347

***0.683

***0.424

***0.542

***0.869

Full Time Equivalence ratio per 10 k patients

***1.288

***1.246

***1.146

0.979

***1.057

Overall reported achievement (comparable indicators only)

***1.199

***1.209

***1.116

***1.109

***1.085

Emergency admissions for patients on list per 1000 patients

***0.735

**0.900

***0.712

***0.759

0.989

Standardised Mortality Ratios of people under 65

*0.905

***0.859

*0.910

*0.925

*1.046

Number of new registrations

***1.252

0.981

***1.174

1.055

1.011

Practice Index of Multiple Deprivation score (aggregated from patient sample)

**0.878

**0.877

**0.862

0.950

***0.932

Region predictors (practice-level)

Standardised Odds Ratios

Location (Strategic Health Authority)

North East

-

-

-

-

-

 

North West

**0.840

1.008

**0.793

*0.871

0.972

 

Yorkshire/Humber

***0.709

0.945

**0.778

**0.830

*0.936

 

East Midlands

***0.557

0.950

***0.535

***0.663

***0.846

 

West Midlands

***0.605

0.894

***0.704

***0.748

***0.839

 

East Of England

***0.583

0.899

***0.591

***0.686

***0.836

 

London

***0.444

***0.641

***0.630

***0.616

***0.670

 

South East Coast

***0.554

0.997

***0.558

***0.695

***0.744

 

South Central

***0.757

0.899

**0.777

**0.829

***0.837

 

South West

***0.703

0.939

***0.702

**0.818

**0.903

  1. † Two categories of Typical working hours have been dropped because of multi-collinearity (Overnights, Weekends). Categories were small and the information they contained, regarding variation in satisfaction, was also present in other categories which were retained.
  2. * = p < 0.05; ** = p < 0.01; *** = p ≤ 0.001
  3. Predictors excluded from the table had no notable (0.86<OR < 1.18) association with any access domain