Table 3 Associations between predictors and measures of patient satisfaction and experience, multilevel regression on all respondents.
| Â | Â | Access domains | ||||
|---|---|---|---|---|---|---|
| Â | Â | Q2 | Q4 | Q6 | Q8 | Q9 |
| Â | Â | Satisfied with getting through on the phone | Able to get appointment same day or next 2 days | Able to get appointment >2 days in advance | Able to get appointment with particular GP | Satisfied with hours GP surgery open |
Number of patients in regressions | 1,612,203 | 981,587 | 733,390 | 804,561 | 1,611,139 | |
Number of practices in regressions | 8,038 | 8,038 | 8,038 | 8,038 | 8,038 | |
Patient level predictors | Standardised Odds Ratios | |||||
Gender | Male | - | - | - | - | - |
| Â | Female | ***0.908 | ***0.969 | ***0.812 | ***0.969 | ***0.892 |
Age group | 18 - 34 | - | - | - | - | - |
| Â | 35 - 54 | ***1.167 | ***1.094 | ***1.085 | ***1.276 | ***1.133 |
| Â | 55 - 74 | ***1.315 | ***1.337 | ***1.266 | ***1.599 | ***1.289 |
| Â | 75+ | ***1.677 | ***1.781 | ***1.744 | ***1.795 | ***1.483 |
Number of appointments (in last 12 months) | 0 - 3 | - | - | - | - | - |
| Â | 4 - 6 | ***0.910 | ***1.157 | ***1.179 | ***1.271 | ***0.872 |
| Â | 7+ | ***0.910 | ***1.350 | ***1.333 | ***1.391 | ***0.921 |
Employment status | Full-time paid work | - | - | - | - | - |
| Â | Part-time paid work | ***1.198 | ***1.370 | ***1.175 | ***1.245 | ***1.746 |
| Â | Full-time education | ***1.068 | ***1.097 | 0.963 | **1.083 | ***1.381 |
| Â | Unemployed | ***1.453 | ***1.506 | ***1.360 | ***1.176 | ***2.665 |
| Â | Perm sick/disabled | ***1.588 | ***1.753 | ***1.535 | ***1.512 | ***2.885 |
| Â | Fully retired work | ***1.580 | ***1.909 | ***1.610 | ***1.718 | ***2.945 |
| Â | Looking after home | ***1.405 | ***1.653 | ***1.435 | ***1.457 | ***2.401 |
| Â | Something else | ***1.168 | ***1.221 | ***1.223 | ***1.266 | ***1.802 |
Substantial difficulties in day-to-day activities because of long-standing health problem/disability | No | - | - | - | - | - |
| Â | Yes | ***0.781 | ***0.778 | ***0.826 | ***0.813 | ***0.805 |
Ethnicity | White British | - | - | - | - | - |
| Â | Other white | ***0.848 | ***0.884 | ***0.867 | ***0.801 | ***0.846 |
| Â | Black | ***0.908 | ***1.158 | **0.947 | ***0.709 | ***1.134 |
| Â | Asian | ***0.701 | ***0.835 | ***0.720 | ***0.645 | ***0.725 |
| Â | Other | ***0.799 | ***0.953 | ***0.860 | ***0.703 | ***0.893 |
Deprivation | Â | 0.989 | 0.999 | 0.994 | ***0.910 | ***1.199 |
Practice level predictors | Standardised Odds Ratios | |||||
Practice list size | ***0.319 | ***0.616 | ***0.407 | ***0.556 | ***0.839 | |
Full Time Equivalence ratio per 10,000 patients | ***1.268 | ***1.217 | ***1.134 | 0.999 | ***1.065 | |
Overall reported achievement (comparable indicators only) | ***1.202 | ***1.212 | ***1.129 | ***1.120 | ***1.087 | |
Emergency admissions per 1000 patients | ***0.718 | ***0.883 | ***0.701 | ***0.748 | 0.989 | |
Number of new registrations | ***1.237 | 1.003 | ***1.144 | *1.068 | *1.036 | |
Practice Index of Multiple Deprivation score (aggregated from patient sample) | **0.869 | ***0.862 | **0.854 | *0.926 | ***0.929 | |
Region predictors (practice-level) | Standardised Odds Ratios | |||||
Strategic Health Authority | North East | - | - | - | - | - |
| Â | North West | **0.830 | 1.000 | ***0.789 | *0.893 | *0.925 |
| Â | Yorkshire/Humber | ***0.689 | 0.942 | ***0.774 | ***0.839 | ***0.907 |
| Â | East Midlands | ***0.567 | 0.972 | ***0.550 | ***0.699 | ***0.854 |
| Â | West Midlands | ***0.600 | 0.897 | ***0.700 | ***0.758 | ***0.807 |
| Â | East Of England | ***0.572 | 0.892 | ***0.594 | ***0.703 | ***0.796 |
| Â | London | ***0.434 | ***0.625 | ***0.588 | ***0.607 | ***0.604 |
| Â | South East Coast | ***0.546 | 0.983 | ***0.543 | ***0.719 | ***0.698 |
| Â | South Central | ***0.762 | 0.912 | **0.766 | **0.846 | ***0.808 |
| Â | South West | ***0.717 | 0.961 | ***0.696 | **0.865 | ***0.881 |